Wilmington PT & Wellness — AI Physical Therapy Platform

Executive Overview

Wilmington Physical Therapy & Wellness (USA) sought to modernize their patient intake and clinical appointment ecosystem. Their mission was to eliminate phone triage delays, streamline private 1-on-1 physical therapy bookings, and deliver intelligent AI-powered recovery recommendations directly to patients.

The Challenge

Prior to the modernization, the clinic experienced significant patient drop-off during manual phone bookings and paper-based intake. Repetitive symptom inquiries burdened clinical staff, while physical therapists lacked real-time visibility into at-home rehabilitation adherence and post-treatment recovery feedback.

The Alcrox Solution

Alcrox engineered an end-to-end cloud-native medical platform utilizing a containerized microservices architecture:

• AI-Powered Symptom Triage: Embedded cognitive AI triage assistant evaluates patient pain areas and suggests optimal physical therapy specialties and care plan preparations before the first visit.
• Real-Time Booking with Redis Lockout: High-performance calendar scheduling with distributed Redis in-memory locks preventing double-booking during peak traffic hours.
• Enterprise .NET Core Backend on Azure: Secure, modular microservices deployed on Azure Container Apps with automated scaling and 99.99% availability SLA.
• HIPAA-Compliant PostgreSQL Storage: Fully managed Azure Database for PostgreSQL with transparent data encryption at rest and role-based access control (RBAC).

Business Results